Thursday & Friday,
12 & 13 November 2020
Email registration form to 
9am – 5pm
Closing Date:
One week before course date.
1 Sophia Road
#05-06/07 Peace Centre
Singapore 228149
AAIS Member: S$486/pax
Public: S$516/pax
(excl. prevailing GST)
(inclusive of S$16 registration fee, the amount is to be excluded from SkillsFuture (individuals) and SDF Funding (corporate))

About the Course:
This Root Cause Analysis course is designed to equip the participants with the knowledge and skills necessary to facilitate effective problem analysis.

This course covers the systematic problem identification and the use of logic, data and process analysis to understand the problem, followed by root cause analysis and the recommendation of corrective actions to resolve the problem.

The pertinent process of the verification of the effectiveness of the corrective actions and its integration to the overall business of the organisation to prevent recurrence will be discussed and demonstrated with quiz and case studies.

Who Should Attend?
Executives, Managers and Supervisors for Development, Manufacturing and Service sectors. Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators and anyone who wants to improve their ability to solve recurring problems and to drive productivity with measurable outcomes.

Course Content:
  • Introduction
  • Defining the Problem from the Symptom observed in the workplace
  • Understanding the PDCA, Root Cause Analysis (RCA) process and it’s seven facts
  • RCA Team Formation and the Team Dynamics
  • RCA Tools
    • 5 Whys and Beyond (Process Flow & etc)
    • Cause and Effect Chart creation
    • Incidents mapping development with barriers analysis
  • Data Collection and Analysis
    • Population versus sampling; options for sampling
    • Tools for opinions or less precise data
    • Tools for discrete and continuous data analysis
    • Tools for softer type data
  • Method of establishing the Critical Factors
  • Method of establishing the Root Causes
  • Solution Options Analysis and selecting the Best Fit
    • Feasibility and Solution effect analysis
  • Planning and Preparing the Proposal
  • Methods of evaluating the effectiveness of Corrective and Preventive Actions
  • Common Traps
    • Biases that affect RCA
    • Organizational culture
    • Structures of organization
  • Case Studies
About the Trainer:

Mr. Chan Kee Ann, Trainer, SQI
Mr. Chan has been a trainer since 1994 when he lectured for the Master of Science TQM program at Wollongong University in Singapore. During that time, he had served as Director of Quality & Engineering at a US multinational technology companies.

As a trainer, Mr. Chan has trained hundreds of Certified Quality Managers and Engineers at the Singapore Quality Institute. Some of the courses that he has conducted (local and overseas) includes Certified Lean Expert, Lean Principle and Implementation, Root Cause Analysis, Risk Management, Design for Six Sigma, FMEA, 8D-Problem Solving, MSA, Lean Six Sigma, Black Belt Six Sigma, QFD, SPC, DOE, Cost of Quality, Customer Satisfaction, Process Management, Kaizen, Mistake Proofing (Poka Yoke), ISO 9001:2015 QMS & Internal Auditing,
GDPMDS and etc.

*Note: AAIS reserves the right to adjust the course pricing and to re-schedule or cancel any course due to unforeseen circumstances, course commencement is subject to minimum class size requirements.
Jointly Organised By: