To be advised
Email registration form to 
9am – 5pm
Closing Date:
One week before course date.
Virtual training via Zoom
AAIS Member: S$431/pax
Public: S$451/pax
(excl. prevailing GST)

(inclusive of S$16 registration fee, the amount is to be excluded from
SkillsFuture (individuals) and SDF Funding (corporate))

About the Course:
There is an increasing awareness that problem solving skill among employees is an important and essential critical skill for company success and to remain viable in today’s very competitive environment.

The 8-Discipline problem-solving methodology (also called “8-Step Plan” or TOPS – “Team Oriented Problem- Solving”) is a structured procedure use to arrive at the root cause of a problem.

The workforce’s improved capability to 8D Method problem-solving is a necessary requirement in Zero Defect (ZD), 6 Sigma, FMEA, ISO/TS 16949, ISO 9001, TQM and Lean Manufacturing.

Who Should Attend?
For anyone who wishes to acquire the skills using systematic approach to solve problem.

Course Content:
  • Day 1:
  • What are Problem Definition, Perception and Solving?
    Why use a structured process?
    Introduction to 8D history
    Introduction to 8D Model:
    • D0 Prepare for the process
    • D1 Use a team approach
    • D2 Describe the problem
    • D3 Implement and verify containment activity
    • D4 Define root cause
    • D5 Develop permanent corrective actions
    • D6 Implement and verify corrective actions
    • D7 Prevent recurrence
    • D8 Congratulate your team
  • Introduce to 8D Reference Card
    Comparing 8D to DMAIC and PDCA
    The 8D Documentation and examples
    Problem Solving Tool Selection Matrix
    • Selecting the right tool for the job
  • D0 Prepare for the Process
    • Getting started
    • Problem selection
    • Pareto charts
    • Run Chart
  • D1 Use a Team Approach
    • Team purpose, selection and formation
    • Team meeting technique
    • Questions and Checklists
  • D2 Describe the Problem
    • The importance of collecting and interpreting data (variable vs. attribute type)
    • Problem description technique
    • Process mapping
    • Questions & Checklist
  • D3 Implement and Verify Containment Activity
    • Interim Containment Action (ICA) strategies -Thinking outside the box
    • Problems with containment
    • Questions and Checklist
  • D4 Define Root Cause
    • Root cause analysis methodology
    • Structured brainstorming techniques
    • Cause and Effect (Fishbone) Diagrams
    • Repeated Whys (5 Whys)
    • Fault Tree Analysis
    • Affinity Diagram
    • Questions & Checklist
  • Day 2:
  • D5 Develop Permanent Corrective Actions (PCA)
    • Developing an Action Plan
    • Error Proofing (Poka Yoke)
    • Questions and Checklist
  • D6 Implement and Verify Corrective Actions
    • Putting the Action Plan into place
    • PDCA
    • Run Chart
    • Questions and Checklist
  • D7 Prevent Recurrence
    • Identify recurrence issues
    • FMEA
    • Control Charts and Basics Concepts of SPC
    • Questions and Checklist
  • D8 Congratulate Your Team
    • 8D Auditing
    • Summary and Wrap-up
    • Checklist
  • Introduce standard 8D Report Format
  • Case Studying: Introduce 8D report sample and procedure from 2-Company.
  • Workshop Exercise
*Note: AAIS reserves the right to adjust the course pricing and to re-schedule or cancel any course due to unforeseen circumstances, course commencement is subject to minimum class size requirements.
Jointly Organised By: